I'm sure this has happened to other people and not just me. A customer places an order and you turn their original quote into the order. All seems fine, but days later they call you back and ask if they can change something on their order. Apparently, once you have entered an order there is no way in NAV to update a line or make changes to the order. I find this extremely hard to believe and I have never worked in any other system that did not allow for customer changes, as they seem to change their minds daily.
So, do I have to delete the entire order and enter a new one? I don't see how this makes any sense at all.
I have tried to search all over the web to see if there is a way to update a customer order, but there does not appear to be any information on this topic. I also tried to search this forum, but I guess I do not know how to use the search feature because no matter what word or groups of words I enter, I get the same response: "We couldn’t find anything that matches your search.You can try using different terms in the above search box." I even tried to enter the title of a current string to see if it would bring up that information, but I get the same response. No matter what I do, it seems that there is no information on my topic. I guess this should be a separate post, but does anyone know how to use the search feature for this forum?
Thanks in advance for your help.