Hi I might have a stupid question, but I`m wondering about statements of our developers, that we have no way how to acces NAV if all the licence of customer are already occupied, except asking customer to log off. In situation, that customer need some 1st level support and we want to see right into NAV (I`m aware of Powershell for SQL access), but need to get into NAV and see what customer might see.
In other server applications or even in CRM there are basically 2 access licence for an administrator. Doe`s the NAV 2013 R2 or higher have something similar?
I`m not a developer, just account manager, but this behavior seems strange to me, and I don`t want to believe it.
Thanks for either confirmation or suggestion how to log into NAV with all user licenses occupied.